Content moderation on Katalist Story Canvas may occasionally prevent you from generating certain images or other visual content. This can happen when a prompt or its intended output includes sexual content, excessive violence, trademarked material, or controversial subject matter.
What a Moderation Error Looks Like
If your prompt or uploaded image is flagged, you may see a content moderation message in the Canvas interface similar to the example below.
This message indicates that the selected model provider has rejected the content.
You can review your prompt to identify potentially sensitive or controversial elements, adjust your description, or try generating with a different available model.
Common Reasons Content Gets Flagged
The following types of content are more likely to trigger moderation on Canvas:
Sexual Content: Prompts that describe explicit sexual activity, nudity, or sexually suggestive scenes.
Excessive Violence: Graphic depictions of violence, severe injuries, or excessive bloodshed.
Trademarked Material: Requests involving trademarked characters, branded imagery, or recognizable intellectual property.
Controversial Subject Matter: Certain sensitive or controversial topics may be restricted depending on how they are described and depicted.
How to Troubleshoot Content Moderation Issues
If you see a moderation error, try the following steps:
Review Your Prompt: Check for words or details that may be sexual, violent, trademarked, or otherwise sensitive.
Use More Neutral Language: Replace explicit or graphic descriptions with neutral wording while preserving your creative intent.
Try a Different Model: Some models may be more sensitive to certain types of content. Switching to a different available model may help, provided your content complies with the applicable guidelines.
Simplify Your Prompt: Remove unnecessary details and focus on the key elements of the image, such as the subject, setting, composition, and mood.
Generate Again: After making changes, try generating the image again. If the prompt is still flagged, review it once more and adjust further where necessary.
Tips for Avoiding Future Moderation Issues
Keep prompts clear, specific, and focused on your creative intent.
Use original concepts instead of requesting exact reproductions of copyrighted characters or brands.
Focus on visual details like composition, lighting, setting, and atmosphere rather than unnecessary graphic or sensitive details.
Consider alternative descriptions if a scene is flagged.
Review your prompt before generating to ensure it aligns with the platform's content guidelines.
What If My Prompt Is Still Being Flagged?
If you have revised your prompt and continue to experience moderation issues, avoid repeatedly submitting the same flagged prompt without changes.
Contact Katalist Support if you need further assistance. Include a description of the issue, the prompt you were trying to use, and any relevant error message or screenshot. This information can help the support team better understand the problem.